We would like to provide guidance on the refund procedure for customers who have purchased items through the iOS version of “KANPANI☆GIRLS RE:BLOOM.”
To request a refund, please fill out the required fields in the designated form and submit it.
Note: Your KANPANI☆GIRLS RE:BLOOM User ID and SMP ID will become accessible after the final maintenance scheduled to start at 3:00 PM (JST) on January 31, 2025. You can check these details by launching the app while logged in.
Once the information you provided has been verified by DMM Crypto, an email detailing the refund process will be sent to you starting from Monday, March 3, 2025.
Please review the refund amount and follow the instructions provided in the email to complete your refund request.
We kindly ask for your understanding that due to Apple’s payment system, this process may require additional time and effort.
The deadline for submitting refund requests is 11:59 PM (JST) on Friday, February 28, 2025.
Please note that requests submitted after this period will not be accepted.
The cancellation process for purchases made via credit cards and cryptocurrency has been completed.
Additionally, cancellations for purchases made through Android apps are currently being processed sequentially.
For further details following cancellation, please consult with the service provider associated with your payment method.
We sincerely thank you for your support of “KANPANI☆GIRLS RE:BLOOM.”
