In light of the decision to terminate the service of KANPANI☆GIRLS RE:BLOOM within a short period and our inability to deliver the promised content, we will be issuing refunds for all purchased items retroactively, including pre-sale purchases.

 

Please note that the refund process will vary depending on the purchase method.

 

1.Purchases via Android App
Refunds will be processed directly by our company through purchase cancellations.

No action or application is required on your part.

•Processing Period: Beginning January 20, 2025, in sequence
•Details: Refunds will be issued through purchase cancellations.

 

2.Purchases via Web Browser (Credit Card)
Refunds will be processed directly by our company through purchase cancellations.

No action or application is required on your part.

•Processing Period: Beginning January 20, 2025, in sequence
•Details: Refunds will be issued through purchase cancellations.

 

3.Purchases via Cryptocurrency
The full amount of cryptocurrency used for the purchase, including transaction fees (gas fees), will be calculated and transferred to the MetaMask wallet used at the time of purchase.

No action or application is required on your part.

•Processing Period: Beginning January 20, 2025, in sequence
•Details: The total amount, including transaction fees (gas fees: POL), will be refunded to the wallet used for the purchase in the form of WETH.

 

4.Purchases via iOS App
As cancellations cannot be processed directly by our company, refunds will be issued via bank transfer after an application is submitted by the customer.

A refund application form will be made available after the service ends (January 31, 2025, at 3:00 PM JST).

 

The following IDs will be required for the refund application:
•SMP ID
•KANPANI☆GIRLS RE:BLOOM User ID

 

These IDs are expected to appear when launching the game on the iOS app after service termination.

However, we recommend saving this information in advance for your convenience.

You can confirm your SMP ID via SMP Portal(https://front.portal.dm2c.dmm.com/)and your KANPANI☆GIRLS RE:BLOOM User ID on the game’s title screen by logging into each platform.

 

Detailed information about the refund application form will be announced on our official website and X (formerly Twitter) after service termination.

•Application Start Date: January 31, 2025, at 3:00 PM(JST)
•Application Deadline: February 28, 2025, at 2:59 PM(JST)
•Bank Transfer Period: Beginning March 3, 2025, in sequence (expected to complete by April 30, 2025)
•Details: After confirming the purchased amount, refunds will be transferred to the designated bank account.

 

For inquiries regarding this matter, please contact us through the KANPANI☆GIRLS RE:BLOOM FAQ Site.

 

Thank you very much for supporting KANPANI☆GIRLS RE:BLOOM.